Shipping policy
Overview
We ship our products to customers across the United States and to a growing list of international destinations. All orders follow the shipping terms below. If a specific product cannot be shipped to your country because of local ingredient rules, you will see a notice at checkout before you are charged.
United States Shipping
Processing Time
US orders are processed within 1 to 2 business days after payment is confirmed, not counting weekends and public holidays. Orders placed after 12:00 PM EST may be processed the next business day.
Shipping Methods and Estimated Delivery
| Shipping Method | Estimated Delivery | Notes |
| Standard Shipping | 5 to 7 business days | Free on all orders |
| Expedited Shipping | 2 to 3 business days | Extra charge, calculated at checkout |
| Overnight Shipping | 1 business day | Available on qualifying orders, calculated at checkout |
Free Standard Shipping on Every US Order. Every US order qualifies for free standard shipping, no matter the order size. There is no minimum purchase required.
US Shipping Coverage
We ship to all 50 states, Washington D.C., and US territories, including Puerto Rico, Guam, the US Virgin Islands, and the Northern Mariana Islands. We accept PO Box and APO/FPO/DPO military addresses for standard shipping.
International Shipping
Countries We Currently Ship To
We ship to the countries listed below. Delivery time and cost are calculated at checkout based on your destination and chosen shipping method:
| Region | Countries |
| North America | Canada, Mexico |
| United Kingdom | England, Scotland, Wales, Northern Ireland |
| European Union | Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Sweden |
| Asia Pacific | Australia, New Zealand, Japan |
| Middle East | United Arab Emirates, Saudi Arabia |
If your country isn't listed, we don't currently ship there. We are working to add new destinations and will update this policy as that changes.
International Delivery Estimates
| Destination | Estimated Delivery | Notes |
| Canada | 5 to 10 business days | Duties and taxes may apply at the border |
| United Kingdom | 7 to 14 business days | UK import charges may apply |
| European Union | 7 to 14 business days | Import VAT and duties may apply |
| Australia and New Zealand | 10 to 18 business days | GST and import duties may apply |
| Middle East and Other | 10 to 21 business days | Local duties and taxes may apply |
Delivery estimates start from the ship date, not the order date. International delivery can vary because of customs processing, local postal conditions, and holidays at the destination. We are not responsible for delays caused by customs.
International Shipping Charges
International shipping costs are calculated at checkout based on your destination, order weight, and chosen shipping method. The full charge is shown before you confirm your order. We never add hidden fees after checkout.
Product Availability by Country
Because ingredient rules vary by country, some of our products may not be available for shipping to certain destinations. This is determined product by product, based on the regulatory status of each ingredient where you live.
Product Availability at Checkout. If something in your cart cannot ship to your selected country, you will be notified at checkout before you are asked to pay. The restricted item will need to be removed from your cart before you can complete your order. This is not a checkout error. It reflects our commitment to only ship products that are legally allowed in your country.
We review product availability by country on an ongoing basis. As formulas change or regulations are updated, the list of available products per country may change too. Check at checkout for the most current availability for your destination.
Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, or customs fees charged by the destination country. These charges belong to the recipient and are not included in the product price or shipping cost shown at checkout. We have no control over these charges and cannot predict what they will be. Contact your local customs office before ordering if you want to know what to expect.
Order Tracking
You will receive a tracking number by email once your order ships. Use it to follow your package through the carrier's website. For international orders, tracking detail may be limited once the package reaches the destination country's postal network.
Lost, Damaged, or Missing Orders
If your order hasn't arrived within the estimated delivery window, or if it arrives damaged, contact support@getpeakdrive.com within 30 days of the estimated delivery date. We will look into it with the carrier and arrange a replacement or refund where appropriate.
Contact
Email: support@getpeakdrive.com. Business hours: Monday to Friday, 9:00 AM to 5:00 PM EST. Legal entity: PeakDrive, PeakDrive, registered address to be confirmed.
This Shipping Policy was last updated in August 2026. We reserve the right to update these terms at any time. The current version is always available on this page.