Refund policy
Last Updated: August 2026
30-DAY MONEY-BACK GUARANTEE
We stand behind what we sell. That's why every order is covered by a 30-day money-back guarantee under the terms below. By completing a purchase on our site, you agree to this Refund Policy, including all eligibility requirements and limits described here.
1. Eligibility for Refunds
To qualify for a refund, all of the following must be true:
- You submit your refund request within thirty (30) days of the confirmed delivery date.
- Requests made after that 30-day window are not eligible and will not be approved.
- Shipping and handling charges are non-refundable in every case.
- The item is returned unused, unopened, and in its original packaging. Return shipping is your responsibility unless the item was defective or incorrect.
REFUND ELIGIBILITY ENDS THIRTY (30) DAYS AFTER THE CONFIRMED DELIVERY DATE. REQUESTS SUBMITTED AFTER THIS WINDOW WILL NOT BE APPROVED, WITHOUT EXCEPTION.
2. Requests We Cannot Approve
The following are never eligible for a refund:
- Requests submitted after the 30-day guarantee period has closed.
- Subscription renewal charges billed after the 30-day window from the original delivery.
- Orders already processed or shipped once the 30-day period has passed.
- Any request that falls outside the terms described in this policy, regardless of the reason given.
There are no exceptions beyond the 30-day guarantee. Carrier delivery confirmation is treated as conclusive proof of delivery and starts the 30-day window, even without a signature.
3. Subscriptions and Recurring Orders
3.1 Refund Eligibility for Subscriptions
If your order is part of a subscription, the 30-day guarantee applies only to your first shipment. It is your responsibility to manage or cancel a subscription within that 30-day window. Renewal charges billed after that point are not refundable.
Not cancelling before a renewal date does not entitle you to a refund. Managing, changing, or cancelling your subscription before it renews is your responsibility.
3.2 Automatic Renewal
YOUR SUBSCRIPTION RENEWS AUTOMATICALLY UNLESS YOU CANCEL IT. YOUR PAYMENT METHOD WILL BE CHARGED EVERY 30 DAYS, OR AT THE DELIVERY SCHEDULE YOU SELECTED. PLACING YOUR FIRST ORDER MEANS YOU AGREE TO THIS AUTO-RENEWAL AND UNDERSTAND HOW IT WORKS.
3.3 Cancelling Your Subscription
You can cancel at any time. To avoid being charged for the next cycle, cancel at least twenty-four (24) hours before your next billing date. Cancel by emailing support@getpeakdrive.com or through your account. Cancellations take effect at the end of the current billing period, and we do not refund a renewal charge that has already been processed.
3.4 Keeping Your Billing Information Current
You must keep your billing details accurate and up to date. You can update this information through your account or by emailing support@getpeakdrive.com.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or wrong, email support@getpeakdrive.com within forty-eight (48) hours of delivery with your order number and photos. You do not need to return the item. We will send a free replacement or issue a full refund, at our discretion, and this is separate from your standard 30-day guarantee.
5. Cancelling an Order
You may cancel a one-time order within two (2) hours of purchase by emailing support@getpeakdrive.com. Once an order has been processed or shipped, it cannot be cancelled, though the standard 30-day guarantee still applies once it arrives.
A $2.00 administrative fee may apply to order cancellations to cover processing costs.
6. How to Request a Refund
To submit a request within your 30-day window:
- Email support@getpeakdrive.com with your order number and the reason for your request.
- Our team reviews the request and responds within 3 business days.
- Approved refunds are issued to your original payment method. Posting times vary by bank or card provider.
- You will receive a confirmation email once the refund is processed.
Once your return is approved, ship the item back using a trackable carrier to the address in your return authorization, packed securely in its original packaging. We process refunds within 10 business days of receiving and inspecting the return. Posting times to your account vary by bank or card provider.
7. Lost or Undelivered Packages
If your order does not arrive within the estimated delivery window, email support@getpeakdrive.com so we can open a carrier investigation. Refund or replacement eligibility for a lost package depends on the outcome of that investigation and still falls within the 30-day window from the confirmed or estimated delivery date. We are not responsible for packages lost because of an incorrect address provided at checkout.
8. Shipping Costs
Shipping and handling fees are never refundable, even on an approved refund. Return shipping is your responsibility unless the item was defective or incorrect, in which case we cover the return shipping cost.
9. Changes to This Policy
We may update this policy at any time without prior notice. Changes take effect as soon as they are posted on our website. Continuing to use our website or place an order means you accept the current version of this policy.
10. Acknowledging This Policy
BY PLACING AN ORDER WITH US, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS REFUND POLICY IN FULL, INCLUDING ALL ELIGIBILITY REQUIREMENTS, LIMITS, AND EXCLUSIONS.
Contact Information
For any refund or return question, contact us at:
PeakDrive, PeakDrive, registered address to be confirmed, United States. Email: support@getpeakdrive.com